This privacy notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and process this data and keep it secure.

Legal basis of processing your data

The law on data protection sets out several different reasons for which a company may collect and process your data, including:


In specific situations, we can collect and process your data with your consent. For example, when you tick a box consenting to receive email newsletters.


In certain circumstances, we need your data to comply with our contractual obligations. For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to the courier service


If the law requires us to, we may need to collect and process your data.

When do we collect your data?

  1. When you visit our website and use your account to purchase products.
  2. КWhen you make an online purchase and checkout as a guest (in which case we simply collect transaction data).
  3. When you create an account with us.
  4. When you interact with us on social networks.
  5. When you contact us in any way with questions, complaints, etc.
  6. When you enter prize draws or contests.
  7. We collect data from publicly available sources (such as the land registry) when you have given your consent to the sharing of information or when the information is made public by law.
  8. When you enter our stores or offices, video surveillance systems work for the safety of both customers. These systems may record your image during your visit.
  9. In order to provide you with the best online experience, we collect technical information about your internet connection and browser, as well as the country code and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on , and any search terms you are logged in.
  10. We may also store your social media username if you interact with us through those channels to help us respond to your comments, questions or feedback, or use login with social media.

When do we collect your data?

If you have a web account with us, we store:

  1.  your name, billing/delivery address, orders and receipts, email and telephone number 
  2. information gathered by the use of cookies in your web browser
  3. details of your visits to our websites or apps, and which site you came from to ours
  4. personal details which help us to recommend items of interest
  5. payment card information.

How and why we collect your data

We want to give you the best possible customer experience. To do this, we use the data we have relating to your use of our website, and social interactions with us, to deliver more personalized content.

We then use this to offer you promotions, products, and services that are most likely to interest you.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

Here’s how we’ll use your data and why:

  • to process any orders that you make by using our websites, apps, or in-store. If we don’t collect your data during checkout, we won’t be able to process your order and comply with our legal obligations.
  • to respond to your queries, refund requests, and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this based on our contractual obligations to you, our legal obligations, and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
  • to protect our business and your account from fraud and other illegal activities. This includes using your data to maintain, update and safeguard your account. we’ll also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. we’ll do all of this as part of our legitimate interest.
  • to protect our customers, premises, assets and from crime, we operate CCTV systems in our stores which record images for security. We do this based on our legitimate business interests.
  • to process payments and to prevent fraudulent transactions. we do this based on our legitimate business interests. this also helps to protect our customers from fraud.
  • if we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring, and suspicious transaction monitoring, we will process this data to prevent or detect unlawful acts. We aim to protect the individuals we interact with from criminal activities.
  • with your consent, we will use your data, preferences, and details of your transactions to keep you informed by email, web, telephone, and through our customer service team about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on. you are free to opt-out of hearing from us via any of these channels at any time.
  • to develop, test, and improve the systems, services, and products we provide to you. we’ll do this based on our legitimate business interests.
  • to display the most interesting content to you on our websites or apps, we’ll use data we hold about your favorite brands or products and so on. we do so based on your consent to receive app notifications and/or for our website to place cookies or similar technology on your device.
  • to administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.
  • to comply with our contractual or legal obligations to share data with law enforcement.

Your data and direct marketing

We want to bring you offers and promotions that are most relevant to your interests at particular times. To help us form a better overall understanding of you as a customer, we combine the personal data we’ve gathered about you.

How do we protect your data?

As our valued customers, we take your privacy and security very seriously. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using HTTPS technology. Sensitive data (such as payment card information) is secured by SSL encryption. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

How long do we keep your data?

Whenever we collect or process your data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymized, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

How do we share your data with third parties for their purposes?

We will only do this in very specific circumstances, for example:

  • for fraud management, we may share information about fraudulent or potentially fraudulent activity in our premises or systems. this may include sharing data about individuals with law enforcement bodies
  • we may also be required to disclose your data to the police or other enforcement, regulatory, or government body, in your country of origin or elsewhere, upon a valid request to do so. these requests are assessed on a case-by-case basis and consider the privacy of our customers.

To help personalize your journey through our websites we currently use the following companies, who will process your data as part of their contracts with us:

  1.  Google
  2.  Yandex
  3.  Facebook
  4.  Vk
  5.  MyTarget

What are your rights over personal data?

You have the right to request:

  • access to the personal data we hold about you, free of charge in most cases.
  • the correction of your data when incorrect, out of date, or incomplete. 
  • when you withdraw consent or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
  • that we stop using your data for direct marketing (either through specific channels, or all channels).
  • that we stop any consent-based processing of your data after you withdraw that consent.

You have the right to request a copy of any information about you that we hold at any time, to have that information corrected if it is inaccurate plus the right to be forgotten. 

To ask for your information, please contact 

To ask for your information to be amended, please, contact our Customer Services team.

If we choose not to action your request, we will explain to you the reasons for our refusal.

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data. 

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorized a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

How can you stop the use of direct marketing?

There are several ways you can stop receiving direct marketing communications from us:

  •  Click the ‘unsubscribe link in any email communication that we send you. we will then stop any further emails from that particular division.
  •  Write to / email us at

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.


We may amend this Privacy Policy at any time. Please be sure to check the privacy policy each time you make a purchase, to be aware of your rights.

When you use login with social media

We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time from your profile page at our website or by sending us an email.

Log Files

kayokka follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, kayokka uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL –

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of kayokka.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on kayokka, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that kayokka has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

kayokka’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

kayokka does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you: Email us at

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